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STORE POLICIES

  • PURCHASING FIREARMS ONLINE

    It is illegal to ship firearms to anyone not holding an active Federal Firearms License (FFL). For that reason, firearms purchased online may be only shipped to an FFL (gun store) near you. We may contact and verify the FFL you select during checkout before we ship your firearm(s). The buyer is encouraged to contact the receiving FFL licensee before purchase.

  • RETURNS

    If you are not satisfied with your purchase, please contact us within 15 business days of purchase.

    Sales on the following items are final:

    1. Firearms
    2. Ammunition
    3. Special orders.
    4. Products sold "as is" or "used" or that have been installed or used after receipt.
    5. NFA items.
    6. Illumination devices, electronic sights, and optics.
  • USED FIREARMS

    Used firearms may not be returned. All sales are final. Description and photos (if available) are provided by the seller.

  • GENERAL FIREARM SALES

    All firearms, magazines, receivers, and restricted law enforcement items are sold and shipped in accordance with all existing federal, state, and local laws and regulations. Many of the firearms, magazines, and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.

    All new firearms are shipped in the original manufacturer's box, with magazine(s), accessories, and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.

  • SECURE TRANSMISSION

    All information collected during the checkout process is transmitted via industry-standard Transport Layer Security (TLS). A Transport Layer Security (TLS) Certificate (or SSL Certificate) creates an encrypted connection between a Web site and a visitor's Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.

  • ORDER FULFILLMENT

    All orders ship via UPS or FedEx, typically within 1-2 business days.

  • ONLINE PRICE & DESCRIPTION ERRORS

    Online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error. We do not guarantee that titles, descriptions, pictures, or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order, we will not charge the customer's credit card or we will refund the money.

  • AMMUNITION PURCHASES

    You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition. All ammunition sales are final and no returns will be accepted. All ammunition will be shipped ground. Always make sure to use the correct ammunition for your specific firearms. Check your local laws for any other regulations. 

    We DO NOT ship ammo to:

    • Alaska
    • Hawaii
    • Washington DC
    • Puerto Rico
    • U.S. Virgin Islands

    Yes, we do ship ammunition to CA, CT, IL, MA, NJ, and NY. Please pay attention to each state requirement below. 

    California Residents: We cannot ship ammo directly to you, we need you to send us the information about a California licensed ammo dealer of your choice so we can ship to them. You should be able to pick up your order from the dealer once you go through the background check. When you place an order please complete the order with YOUR shipping and billing information. Once the order is submitted successfully please send us your dealer/FFL information. We will include your order invoice within the shipment so the receiving dealer/FFL will know who the end-customer (you) is and contact you for the pickup.  Please send your FFL information to our email at sales@colphia.com.

    Connecticut Residents: We need you to email us the scanned copy or phone picture of your CT carry permit. Our email is sales@colphia.com.

    Illinois Residents: We need you to email us the scanned copy or phone picture of your IL FOID. Our email is sales@colphia.com.

    Cook County and Chicago, IL Residents: On top of the FOID/CCL document requirement, we can only send your order to an FFL in your area and you'll have to pick up the order from them. 

    Massachusetts Residents: We need you to email us the scanned copy or phone picture of your FOID/LTC card. We cannot ship ammo orders directly to you, it will have to be routed through an FFL your choice. Our email is sales@colphia.com.

    New Jersey Residents: We need you to email us the scanned copy or phone picture of your NJ FPID. Our email is sales@colphia.com.

    New York Residents: We cannot ship ammo to NY City, including 5 boroughs (Manhattan, Brooklyn, Queens, The Bronx, Staten Island). If you're from Rochester or Buffalo, you need to send us the name, address, and phone number of a gun shop (FFL dealer) where we can send your order so you can pick up from them.  Our email is sales@colphia.com

    NO PO BOXES. No shipping to hotels. No international shipping.  You must be 21 years or older to order ammunition. Ammunition will ship UPS ground. Due to safety considerations and legal/regulatory reasons, ammunition may not be returned. Please check local laws before ordering. By ordering ammunition on this website, you certify you are of legal age and satisfy all federal, state, and local legal/regulatory requirements to purchase ammunition.

    Our email: sales@colphia.com, please use this email to send any document requested above (if applicable to your state) and also to reach out if you still have any questions.

    Cancellation Policy

    All order cancellations will be subject to paying a 15% cancellation fee.  In addition, if the order has been processed for shipment (tracking number assigned to the order), it will be subjected to an additional $25 restocking fee.

  • HIGH CAPACITY MAGAZINE PURCHASES

    All magazine sales are final and no returns will be accepted. All magazine packs will be shipped ground. Check your local laws for any other regulations. 

    We DO NOT ship high capacity magazines to:

    • California
    • Colorado
    • Connecticut
    • District of Columbia
    • Hawaii
    • Maryland
    • Massachusetts
    • New Jersey
    • New York
    • Vermont